Company policy: All items are custom built and are non-returnable. All items are Pre-paid. Your information is confidential as well as any 3rd. party info you may provide. All items carry a one-year warranty to be handled by us at no cost to you. Warranty is as follows: Item must be sent postage pre-paid and packed as not to be damaged in transit to us. Upon arrival, an item will be inspected and determined the cause of failure. If not tampered with modified or abused the unit will be repaired or replaced at our option. We will then return it where directed to, postage paid by us returning by ground service only. About us: We custom build to order. Most of the time, we do not carry stock. Most turn around time is 2-3 weeks so please order your stock to accommodate this. All products have been thoroughly tested and data that is provided is 100% accurate. We also design new products so if you have a special need please feel free to ask us. We can design and manufacture over 5000 different types of lamps in all input power types even with battery backup just ask us. Web: We offer a free link on our web site, to one page on your site from our buy it page. Please contact us if you are interested.